PLD Matters

Resources:

• Acceptable Use Policy (AUP)

• DMA Parent Portal

• Parent User Guide for Option A

• Parent User Guide for Option B

• Parent User Guide for Default Option

• YSS NDLP 2025 - 13 Jan 2025

  1. YSS Parent Engagement Deck 2025

  2. Parent Handbook 2025

• MS Teams Guide for Students

• MOE Resource Kit for Parents

• Student Device Information Kit

• Bite-size tips and advice via Parenting with MOEsg Instagram

• Parenting for Wellness Toolbox for Parents

• IP2 - Parent Handbook I on Learning with a PLD

• IP3 - Parent Handbook II on Learning with a PLD

• Parents' Guide To Device Use for HBL

• MOE - Practising Cyber Wellness

• National Library’s Learning & Information Literacy resources

Service Centre Details

Acer Laptop Service Centre

Location:
Acer Computer (Singapore) Pte Ltd

10 Toh Guan Road, #05-06 (Lobby C), Singapore 608838

Service Centre Operating Hours:

• Monday to Friday: 8:45 a.m. to 5:15 p.m.

• Extended Hours: Wednesday: 5:15 p.m. to 7:45 p.m.

• Saturday: 9:00 a.m. to 12:00 p.m.

• Closed on Sundays and Public Holidays

For Student Purchase Program Support Enquiry

Email to acerstoreedu.sg@acer.com or contact 6563 6563

Website: https://secured.acer.com.sg/pld (For buying Acer PDL accessories)

Sales Hotline: 1800 895 6232 Sales Email: acs.pdlp@acer.com

Lenovo Laptop Service Centre

Lenovo Helpdesk Number: 800 852 8100
(After selecting your preferred language, please press “2” for standard warranty customer)

WhatsApp support: 6703 6821
Website: https://www.asiapac.com.sg/pld-lenovo (For buying Lenovo laptop accessories)

Lenovo Service Center Location:
Servlink Technologies – Lenovo Authorised Service Centre
Address: 2 Kallang Avenue #09-01, CTHub 1, Singapore 339407
Hotline: +65 6817 1435
Email: Svcctr@servlink.com.sg
Pre-Registration (For Faster Service/Drop-off): https://smartcares.com/lenovo

Opening hours:

• Monday to Friday: 9:00 AM – 6:00 PM

• Saturday: 9:00 AM – 1:00 PM

• Closed on Sundays and Public Holidays

School-based Helpline

Mondays – Fridays: 8:30 am – 4:30 pm

During school operating hours, students should contact the School-based Helpline for SLS queries including all SLS access matters such as password reset and unlocking of accounts, as well as queries about lesson assignments.

• School-based Helpline: 6876 7129

• Closed on Saturdays, Sundays & Public Holidays

For other matters, students can email the SLS Helpdesk at helpdesk@sls.ufinity.com. When emailing the SLS Helpdesk, include your full name, name of the school and form class.

SLS Helpdesk

Students can only contact the SLS Helpdesk outside the school operating hours.

SLS Helpdesk: 6702 6513

• Mondays ― Fridays:

• 4:00 pm ― 9:00 pm (School Days)

• 9:00 am ― 9:00 pm (School Holidays)

• Saturdays: 9:00 am ― 3:00 pm

• Closed on Sundays & Public Holidays

Email: helpdesk@sls.ufinity.com

Alternatively, students can email the SLS Helpdesk at helpdesk@sls.ufinity.com. When emailing the SLS Helpdesk, include your full name, name of the school and form class.

PLD Device Details:

• Acer Chromebook Spin R857TN (Chromebook Convertible)

Warranty

• This warranty warrants that the product will be free from manufacturing defects in materials and workmanship for the limited warranty period of 3 years.

• Allows for 2 repairs or 1 replacement

Insurance

The device insurance coverage includes: Damage to or loss of device from the following which are non-manufacturer defects or internal mechanical faults:

• Fire

• Lightning

• Power Surges

• Accidental (e.g. water spillage, drop etc)

• Theft due to forcible entry

• Robbery

The insurance coverage is only applicable to situations of damages and loss where the student has taken precautions to safeguard the device.

Note: Once insurance is claimed for a replacement device, the insurance coverage will cease and the replacement device will not be covered by insurance.: